| Syllabus Home |
| FRONT OFFICE AND HOTEL OPERATIONAL MANAGEMENT |
|---|
| FRONT OFFICE OPERATION |
| 1 | Introduction to the Hotel Industry. |
| 2 | Historical Background of the Hospitality Industry. |
| 3 | Growth of the Hotel Industry in India. |
| 4 | Employment Scope of the Industry. |
| 5 | Classification & Types of the Hotel Industry. |
| 6 | Organizational Structure in Hotel Industry. |
| (I) INTRODUCTION TO THE FRONT OFFICE |
| 1 | Reception. |
| 2 | Reservation & Registration of Guest. |
| 3 | Uniform Service/Communication. |
| 4 | Guest Relation. |
| 5 | Occupancy Position. |
| 6 | Check Out Procedures. |
| NIGHT AUDIT (Hotel A/c) |
| 1 | Duties & Responsibilities of Night Auditor. |
| 2 | Verify the Non-Registered Guest. |
| 3 | Daily Statements of Accounts. |
| 4 | Post Room Rates & Taxes. |
| 5 | Verify the Guest Bills. |
| 6 | Credit Cards Dr/Cr. |
| PROPERTY MANAGEMENT SYSTEM (Computer) |
| 1 | Importance & Advantage of PMS. |
| 2 | Selection Factors of Hardware & Software. |
| 3 | Computer Application in Property Management & Facility Management. |
| (II) PERSONALITY DEVELOPMENT SKILLS |
| 1 | Spoken English, Hindi & French and Regional Language. |
| 2 | Inter Personal Skills. |
| 3 | Handling Situations, Handling Telephones & Telephone-Manners. |
| 4 | Knowledge of Historical Places in India & Abroad. |
| 5 | Knowledge of Essential Stationeries in Front Office. |
| 6 | Importance of Overseas Guest. |
| 7 | Personality Development. |
| 8 | Registration & Reservation Procedures. |
| 9 | Maintenance of Accounts. |
| 10 | Knowledge of Hardware and S/w. |
| 11 | Guest Suggestions & Complaints. |
| 12 | Value of Foreign Exchange. |
| 13 | Handling of Credit Cards. |
| 14 | Arranging Tours For Domestic and International Guest. |
| 15 | Role of Uniform Service. |
| LIBRARY |
| 1 | Library. |
